Offer your customers a continuous thread of conversations with real-time, personal interactions that span every point in the customer journey: from purchase, confirmation, to support. As many social customers now prefer private conversations, the format has changed from mass venting sessions on social, to meaningful engagements seeking help and resolution.
*700+ million users and growing
There are certain interactions that customers can find painful. Ever changed an airline ticket? A complicated process for most of these already unpleasant queries don’t help. Go to a website, create an account, follow the email thread...this is the epitome of effort for the mobile-minded customer who has the world at her fingertips.
Facebook Messenger Customer Care removes the effort from your customer relationships, decreases the constant barrage of service emails received and puts the entire customer relationship in context in one thread - perfectly suited for our mobile first culture.
Share order confirmations and shipping status updates “in-the-moment” with mobile push notifications.
Create a secure environment with Facebook Messenger’s encryption to keep private interactions safe.
Respond to free-form questions. Like a trusted friend, agents see customers typing and customers see agent typing.
Support customer correspondence with relevant images and videos to make 1-on-1 communication real and relevant.