Put customer conversations at the heart of your business
[New York and London – November 2, 2017] Conversocial, the leading social customer engagement platform, today unveils the next-generation in social customer care with new workflow, intelligence and insight capabilities. The new features enable support teams at enterprise brands to respond faster, work smarter and drive more measurable results.
This launch - which includes an industry-first capability to survey CSAT and NPS via Facebook Messenger - is indicative of Conversocial’s innovative approach to customer engagement, facilitating the shift towards personalized, convenient social messaging, and driving the broader adoption of social customer service.
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